Versand

KNOT STORE currently ships to Germany and selected European countries.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Germany: approximately 2–4 business days after dispatch.

European Union: approximately 3–7 business days after dispatch, depending on the destination country.

Delivery times are estimates and may vary due to the shipping provider, public holidays, high order volumes or circumstances outside our control.

Shipping Providers

Orders are generally shipped with DHL or Hermes. Depending on the destination and availability, another suitable shipping provider may be used.

Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase. The cost may vary depending on the destination and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at kontakt@knotstore.de.

Once an order has been shipped, we may not be able to change the delivery address.

Delayed or Lost Packages

If your order has not arrived within the expected delivery period, please contact us at kontakt@knotstore.de with your order number so we can investigate the shipment.