Privacy policy
Last updated: September 17, 2026
1. Who We Are
KNOT STORE is responsible for the processing of personal data in connection with this online store.
KNOT STORE
Brunnenstr. 125
13355 Berlin
Germany
Email: kontakt@knotstore.de
2. Personal Data We Collect
When you visit our online store, place an order, contact us, or otherwise use our services, we may collect and process personal data including:
- Name
- Billing and shipping address
- Email address
- Telephone number, if provided
- Order and transaction information
- Payment information
- Return and refund information
- IP address
- Browser and device information
- Information about how you use our online store
- Information you provide when contacting customer service
3. How We Use Your Personal Data
We process personal data for purposes including:
- Processing and fulfilling orders
- Processing payments
- Shipping and delivering orders
- Managing returns and refunds
- Communicating with customers
- Providing and improving our online store
- Preventing fraud and maintaining the security of our store
- Complying with legal and regulatory obligations
- Marketing and advertising where permitted by law or where you have provided consent
Where applicable, we process personal data on the basis of Article 6(1)(b) GDPR for the performance of a contract, Article 6(1)(c) GDPR for compliance with legal obligations, Article 6(1)(f) GDPR for our legitimate interests, including operating and securing our online store and preventing fraud, and Article 6(1)(a) GDPR where you have provided consent.
4. Shopify
Our online store is powered by Shopify.
For customers in the European Economic Area, personal data may be processed by:
Shopify International Limited
2nd Floor, 1–2 Victoria Buildings
Haddington Road
Dublin 4, D04 XN32
Ireland
Shopify provides the e-commerce infrastructure that enables us to operate our online store.
When you use our store, Shopify may process information such as your IP address, browser and device information, shopping activity, billing and shipping information, order information and transaction information.
Shopify may process personal data in countries outside the European Economic Area in accordance with applicable data protection requirements.
For further information, please refer to Shopify's Privacy Policy.
5. Payments
When you make a purchase, the information required to process your payment is shared with the payment provider selected during checkout.
Available payment methods and payment providers are displayed during the checkout process.
Payment information is processed where necessary for the performance of your purchase contract.
6. Shipping
To deliver your order, we share the information necessary for delivery with the relevant shipping provider.
We generally use DHL or Hermes. Depending on the destination and availability, another suitable shipping provider may be used.
Information shared for delivery may include your name, shipping address and, where required for delivery, your contact information.
7. Cookies and Similar Technologies
Our online store uses cookies and similar technologies.
Some cookies are necessary for the website and checkout to function properly. Other cookies and technologies may be used for analytics, personalization or marketing.
Where required by law, non-essential cookies and similar technologies are only used after you have provided consent.
You can change or withdraw your consent through the privacy or cookie settings available on our website.
8. Marketing Communications
Where you have provided consent, or where another lawful basis applies, we may use your contact information to send you information about KNOT STORE products, offers or updates.
You can withdraw your consent at any time.
Marketing emails also include an unsubscribe option that you can use to stop receiving marketing communications.
9. Sharing Your Personal Data
We may share personal data with service providers where necessary to operate our business and provide our services.
These may include:
- Shopify
- Payment providers
- Shipping providers
- IT and hosting providers
- Analytics and marketing providers, where legally permitted
We only share personal data where there is an appropriate legal basis for doing so.
10. International Data Transfers
Some of our service providers may process personal data outside the European Union or European Economic Area.
Where required, international transfers are protected using appropriate safeguards under applicable data protection law, such as an adequacy decision by the European Commission or approved Standard Contractual Clauses.
11. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal, accounting and tax obligations.
When personal data is no longer required and no legal obligation requires us to retain it, it will be deleted or anonymized as appropriate.
12. Your Rights
Subject to the requirements and limitations of applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Request restriction of processing
- Receive certain personal data in a portable format
- Object to certain processing
- Withdraw your consent at any time where processing is based on consent
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise your rights, contact us at:
We may need to verify your identity before processing certain requests.
13. Right to Lodge a Complaint
If you believe that the processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with a competent data protection supervisory authority.
14. Data Security
We take appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our data processing practices, services or legal requirements change.
The current version of this Privacy Policy will be published on this website.
16. Contact
For questions about this Privacy Policy or your personal data, please contact:
KNOT STORE
Brunnenstr. 125
13355 Berlin
Germany
Email: kontakt@knotstore.de